Shipping policy

All orders ship free to every country we deliver to.

Orders are processed within 1 to 3 business days. Once your order ships, you'll receive an email with a tracking number so you can follow your package.

Most orders arrive within 14 to 21 business days after shipping. Remote areas or busy periods (holidays, sales events) may take a little longer.

Your country may charge import taxes or customs duties on international orders. These fees are set by your local government and are the buyer's responsibility.

Please double-check your shipping address at checkout — including apartment or unit number and phone number. If you notice an error, email us at contact@velthronezip.com before the order ships so we can update it.

If your tracking hasn't updated in a while or your package hasn't arrived, email us at contact@velthronezip.com with your order number and we'll look into it.