Refund policy
We want you to love your hoodie. If something goes wrong, here's what we cover:
Wrong item received If we sent you the wrong item, we'll send the correct one or issue a full refund — your choice.
Lost package If tracking hasn't updated for more than 15 days, we consider the package lost. We'll reship your order or refund you.
Damaged on arrival Contact us within 3 days of delivery with photos of the item and the packaging. We'll replace the item or issue a refund.
What we don't cover
- Change of mind or not liking the item after delivery
- Cancellations after the order has shipped
- Failed deliveries due to a wrong or incomplete address
- Wrong size — please check the size chart before ordering. If you're between sizes, message us and we'll help you pick
How to make a claim Email us at contact@velthronezip.com with:
- Your order number
- A description of the issue
- Photos (for wrong or damaged items)
A real person will get back to you within 24 hours. Approved refunds go to your original payment method and usually arrive within 5 to 10 business days.
This policy does not limit any rights you may have under your country's consumer protection laws.